Courses
Leadership
Developing Resilience Overview
www.cooperandlansbury.com/documents/009858.pdf
Overview of developing professional resilience workshop. The content of this course could also be considered for a person's personal development.
Building Effective Teams
www.cooperandlansbury.com/documents/006547.pdf
This one-day course gives you an awareness of what a team is and how you manage the characteristics and individuals within that team.
Leading Change and Strategic Planning
www.cooperandlansbury.com/documents/006551.pdf
This one-day course helps you to recognise when change is appropriate, how to manage it and how to build it in to your working strategy. It will also help you to create momentum to bring your team with you on the change journey.
Management Essentials
www.cooperandlansbury.com/documents/006552.pdf
A suite of four leadership modules focusing on the leadership lifecycle and how to perform at the top of your game.
Personal Development
The Magic of Presenting
www.cooperandlansbury.com/documents/007964.pdf
This two-day workshop helps you to give memorable presentations that will inspire your audience every time.
Assertiveness and Impact
www.cooperandlansbury.com/documents/006546.pdf
This one-day workshop gives participants an opportunity to acquire and practise some of the skills necessary for interacting in an assertive manner and to learn how and when to apply them.
High Impact Writing Skills
www.cooperandlansbury.com/documents/006550.pdf
This one-day writing course will show you how to write with competence and confidence, produce documents quickly and effectively and get them to the top of the pile.
Time and Meeting Management
www.cooperandlansbury.com/documents/006554.pdf
This one-day workshop increases your personal effectiveness by helping you to manage your time for maximum performance.
Customer Experience
Customer Service Excellence
www.cooperandlansbury.com/documents/006548.pdf
This one-day workshop is founded on the principles of the ‘Fish Philosophy’. It enables teams to work on attitude, going the extra mile and transforming what they do into ‘Service Excellence’.
First Class Service Behaviours
www.cooperandlansbury.com/documents/006549.pdf
This range of personal behaviour workshops aims to enhance your customer service skills whilst focusing on tangible service behaviours.